When Dato Sri Syed Zainal first came into PROTON on 1st January 2006 taking over the hot post from Joint-MD Dato Kisai Rahmat and Dato Kamaruzaman Darus, he called upon PEDA and the dealers to support him against 45,000 unsold stocks, the worst level of stock holding in the history of PROTON. Dato Sri Syed Zainal too inherited the burden to consolidate more than 400 over-congested showrooms in the sales network and took over when PROTON lost its no 1 position as Malaysia best selling cars.
In contrast to all previous Proton Managing Directors that would dictate on policies for PEDA and the dealers to swallow, when Dato Sri Syed Zainal was first appointed, he called and met PEDA to asked for market feedback and inquired on the network's problem. There were no PROTON EDAR Chief Executive Officer then, for more than a year. The communication was a direct channel between Dato Sri Syed Zainal and PEDA. Most of the public outcry and the dealer's issues pertaining to the low quality of cars were addressed, slowly resolved and mitigated. At this juncture, Dato Sri Syed Zainal even answered to various complain in Cyberspace and internet himself as the Managing Director. He personally attended to all the complains and directly commented on various blogosphere and cyberspace. He was also the first PROTON Managing Director that extended the manufacturer's warranty for all cars to a good 5 years (from previously only 2 years).