Malaysian government through the national Automotive Policy (NAP 2014) & Malaysia Automotive Institute (MAI) have placed a high emphasis to improve and enhance the services in the automotive ecosystem for the benefits of the public. The NAP 2014 focusses to give consumers greater benefits that include costs transparency, enhanced level of repair and services with proper procedures and qualification of mechanics, spare parts standardization, insurance coverage and others.
NAP 2014 would fulfill the need to standardize the local automotive after-market industry, as this industry has a direct impact on the consumer. The NAP 2014 initiatives will assist to set proper systems to standardize all of the stakehoders in the after-market that includes workshops (independent or franchised), tyres and accessories shops, spare parts dealer (new and used parts) and car dealers.
Part of the initiatives taken by MAI for the automotive aftermarket is to support the car workshope to be more competitive, proficient and customer-centric. MAI initiative through its primary app MAGIS (MAI Automotive Garage Information System) and its complementary Carbengkel app for workshop enables workshop to compete in term of competitive pricing, fast service, better customer service as well as retention and transparency.